Frequently Asked QuestionsKevin Spencer

Frequently Asked Questions:

 Refinishing 101

Get the scoop on New Finish LLC. products, services and frequently asked questions!

Why refinish instead of replace?  

Refinishing saves time and money, but yields similar results.  Before you rip out your existing tub, tiles or countertops, think about the replacement cost.  No, not just the replacement cost of a bathtub.  The costs of repairs to the walls around it, the floor, the plumbing, kitchen cabinets, sinks etc.  Remodeling is extremely costly.  With refinishing you get a fresh updated look in just a day.  Best of all, New Finish LLC is the ONLY refinishing company in this area who gives a warranty that exceeds that of a new bathtub.  

What is the refinishing process?

The first step, and most important, is the preparation of the surface.  90% of the time spent on your refinishing project is in the preparation.  The tub/tiles/countertop are carefully prepared utilizing specially formulated agents that provide a proper surface profile.   Your surroundings (floors, countertops, walls) are protected.  From the front door, throughout the work area, drop cloths are used and areas are masked off to prevent dust or debris and protect your belongings.  Next, our exclusive bonding agent is applied.  This creates a permanent chemical weld between your surface and our coating.   This is the secret to our exclusive NO PEEL technology.  We developed this process ten years ago and have used it exclusively.  This technology cannot be found elsewhere and cannot be purchased by other refinishers.   A high CFM ventilation system is setup to remove odor and reduce the risk of overspray.  Also at this time an HVLP spray system is set up.  This provides an extremely fine finish.  Now we spray apply 2 coats of our special blend adhesive primer, next we apply 3 to 4 coats of our premium NewGlaze coating.  This is an aliphatic acrylic urethane (synthetic porcelain).  This is NOT an epoxy or cheap store bought/mail order product.  The end result is a smooth, glossy, easy to clean surface.  No steps are skipped and great attention to detail is taken to give the customer premium results.  The tub is ready for use the next morning!

Is there a warranty?

Because we are so confident in our process and products, New Finish LLC offers a 2 YEAR warranty.  This is 1 year LONGER than the warranty you get with a brand new bathtub.  We are the only company in our area that allows the warranty to be transferred when selling a home.  

What about the smell? 

Bathtub, tile and countertop refinishing are all using a spray applied coating.  Refinishing coatings, like any other paint or solvent product, do have an odor.  As professional refinishers, you’ll see us utilizing safety products such as respirators and an exhaust system.  Our high quality ventilation system minimizes odors in your home.  We advise that you do not place yourself or pets in the immediate area being refinished while the coating is being sprayed.  A good rule of thumb is if you can smell the odor, you may want to go into a different room, or leave while the coating is being sprayed.  The coating smell will dissipate as it cures.  If you have sensitivities, allergies, asthma or other health concerns it may be best to leave the property while the coating is applied and during the curing process.  We want all of our customers to be safe and healthy, so use your own judgement!

What about clean up?

We like to leave our jobs the way we found them.  Unlike other refinishers, we remove all paper, tape, masking, cloths etc.  Your bathtub/countertop will be ready for use the next day.  

How do I prepare for my appointment? 

There are a few things that are important to take care of before your refinisher arrives.  First, remove all loose items from your bathroom.  This includes shampoo, soap or anything laying around the tub and countertop area, rugs, curatains, shower curtain etc. If you have shower doors they along with the tracks will need to be removed before your refinish as well.  Next (for fiberglass tubs and tile), if you are replacing faucets, leave the trim covers and handles off.  In doing so, the refinishing coating can reach behind the handles.  We will tape around faucets and any plumbing left in place.  We do not remove plumbing.  Optional- the customer or plumber can remove the drain shoe if you’d like the coating to be applied under it.  If not, we will tape around it.

More Questions?

Call us!  989-525-6479 or email info@newfinishonline.com.  We’d love to answer any further questions you may have.   

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