FAQ

Frequently Asked Questions About Refinishing


Why refinish instead of replace?  

Refinishing saves time and money but yields similar results. Before you rip out your existing tub, tiles or countertops, think about the replacement cost. No, not just the replacement cost of a bathtub. The costs of repairs to the walls around it, the floor, the plumbing, kitchen cabinets, sinks, etc. Remodeling is extremely costly.  With refinishing you get a fresh, updated look in just a day. Best of all, New Finish LLC is the ONLY refinishing company in this area who gives a warranty that exceeds that of a new bathtub.  

What is the refinishing process?

The first step, and most important, is the preparation of the surface. 90% of the time spent on your refinishing project is in the preparation. The tub, tiles, or countertop are carefully prepared to utilize specially formulated agents that provide a proper surface profile.   Your surroundings (floors, countertops, walls) are protected.  From the front door, throughout the work area, drop cloths are used, and areas are masked off to prevent dust or debris and protect your belongings.  Next, our exclusive bonding agent is applied. This creates a permanent chemical weld between your surface and our coating. This is the secret to our exclusive NO PEEL technology.  We developed this process ten years ago and have used it exclusively. This technology cannot be found elsewhere and cannot be purchased by other refinishers.  A high CFM ventilation system is set up to remove odor and reduce the risk of overspray. Also, at this time, an HVLP spray system is set up. This provides an extremely fine finish. Now we spray apply 2 coats of our special blend adhesive primer, next we apply 3 to 4 coats of our premium NewGlaze coating.  This is an aliphatic acrylic urethane (synthetic porcelain). This is NOT an epoxy or cheap store bought/mail order product. The end result is a smooth, glossy, easy to clean surface. No steps are skipped and great attention to detail is taken to give the customer premium results. The tub is ready for use the next morning!

Is there a warranty?

Because we are so confident in our process and products, New Finish LLC offers a 2 YEAR warranty. This is 1 year LONGER than the warranty you get with a brand new bathtub. We are the only company in our area that allows the warranty to be transferred when selling a home.  

What about the smell? 

Bathtub, tile, and countertop refinishing are all using a spray applied coating.  Refinishing coatings, like any other paint or solvent product, do have an odor.  As professional refinishers, you’ll see us utilizing safety products such as respirators and an exhaust system.  Our high-quality ventilation system minimizes odors in your home. We advise that you do not place yourself or pets in the immediate area being refinished while the coating is being sprayed.  A good rule of thumb is if you can smell the odor, you may want to go into a different room or leave while the coating is being sprayed. The coating smell will dissipate as it cures.  If you have sensitivities, allergies, asthma or other health concerns, it may be best to leave the property while the coating is applied and during the curing process. We want all of our customers to be safe and healthy, so use your own judgment!

What about clean up?

We like to leave our jobs the way we found them. Unlike other refinishers, we remove all paper, tape, masking, clothes, etc. Your bathtub/countertop will be ready for use the next day.  

 


How to Prepare for Your Refinishing Project

If you are remodeling such as replacing floors, replacing tiles/wall surrounds, etc. refinishing should be the last step, except for painting the walls. Please be aware painter’s tape is used during the refinishing process.  Masking may remove painted surfaces or wallpaper.  We will not be responsible for missing/peeling paint or wallpaper after this process.  

  • Remove shower doors and track, shower curtain and any loose items from the bathroom (soap, shampoo, toothbrushes, etc).
  • Inspect plumbing and verify there are no leaky faucets, the drain must be in working order, must have running water. If plumbing issues are found, please repair these issues before arrival.
  • During cold weather, we do need heat in the home.  The surface must be above 60 degrees for proper curing.  
  • Home must have working electricity for us to operate spray equipment.
  • Project area must have proper lighting.
  • Even though we do thoroughly prepare the bathtub, if the tub is excessively dirty, please clean before we arrive, this saves our time and your money.
  • Vacuum the bathtub and bathroom area to reduce the risk of dust and pet hair falling into the coating.
  • We recommend removing trim covers and overflow plates before the refinish.  Remember, the drain shoe must be left in place as we will be running water.  
  • On tub and tile units and one piece fiberglass bathtub units, please remove the faucet handles before the finish, especially if you plan to replace.   Leave these items off during the refinishing process.  If you choose to leave them on, we can tape them off.  
  • On tile projects, please have any loose or broken tiles repaired/replaced before our arrival.  
  • Although exhaust fans are used, there will be an odor present in the home during refinishing and the curing process.  If you have a sensitivity or medical concerns, it is advised that you leave home during the refinishing and curing process.  

What to Expect From Your Refinished Bathtub

When New Finish, LLC has professionally refinished your tub, you can expect a long-lasting finish.  We care about quality, use only premium coatings and take our time on each project.  You’ve seen the before and after pictures.  You can expect an eye-catching difference as your tub and or tiles have been refinished and refreshed by updating the color as well as bringing back the shine.  

Because we care about our customers and our reputation, we try to be as informative as possible regarding the refinishing process.  We will not use cheesy sales tactics and tell you that it will be a brand new tub.  Because simply put, it’s not.  We can make huge improvements to the finish of your tub by repairing damage, updating color and applying an easier to clean, nonporous surface.  But we also like to remind potential customers that it is not the same as installing a brand new tub.  When a tub is made in a factory, it is a controlled and mechanical environment.  When a tub is refinished in your home, there is only so much we can control.  We take care to ensure the tub is properly prepped and premium coatings are used for a long lasting finish and applied by professionally trained refinishers.

There are factors however that cannot be controlled. Some tubs may have tiny bumps or a bit of fuzz.  No one’s home is a 100% dust free environment. Even though we try to remove all dust and debris, sometimes while applying the coating tiny dust particles may settle into the coating.  Don’t pick at them!  Typically they dissipate with time and use. Little bumps or minor imperfections are normal.  The bathtub coating is applied using an HVLP spray unit.  Air is circulating, and as a result, sometimes dust and debris circulate in the air too. 

These minor imperfections in the finish will NOT cause peeling or future problems if they are left alone. Remember, your refinished tub, tile and or countertop is a hand applied coating. While we are professionally trained refinishers, we cannot compete with the robotic arm in mass-produced products. When we leave the home, the bathtub/tile/countertop will still be curing. Once the tub has properly cured you may re-caulk the bathtub, reinstall trim covers and hardware.  We cannot reinstall these items for you as the surface will still be wet.  We take care to mask off the bathroom or kitchen area where we work.

Painters tape and plastic masking are used. Unfortunately, this may cause damage to existing paint/wallpaper. Please be aware of this risk factor as we are not responsible for repainting/papering the area. Although exhaust fans are used, there will be an odor present in the home during refinishing and the curing process. If you have a sensitivity or medical concerns, it is advised that you leave the home during the refinishing and curing process.  


More Questions? Call us at (989) 525-6479 today. We’d love to answer any further questions you may have.